Return of Goods Policy
Stock items: Stock items may only be returned for credit, if returned within 30 days of delivery date, having a minimum product value of $100 plus GST and only once a GRA has been approved.
- The Invoice number must be quoted along with the GRA: On returning goods the original invoice number on which they were supplied must be provided, and with the GRA number supplied to customer at request of the return process.
Goods will only be accepted for return at the company’s discretion: and IF, the above process has been followed, and that which falls within the laws.
Customers have up to 30 days to ask for a refund: if all other terms are followed, and the total account / orders have been paid in full.
Re-stocking fee and cartage: A 25% Re-stocking fee and cartage will apply on all standard products returned for change of mind or incorrectly ordered. (Cartage applies when collected by Aline.) This applies up to 30 Days post invoice date at which point it may not be returnable for credit.
When / If collected by Aline: a cartage fee applies of a minimum A $100 plus GST fee. The minimum product value of goods that will be collected is $100 plus GST.
When you change your mind: You have up to 30 days to return your items (some exclusions apply, see below) for a full refund or exchange if it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method. (By saleable condition we mean that the item has not been opened or used, is still in its original undamaged packaging and all manuals, packaging and accessories are included.)
The following items cannot be returned if you change your mind.
- Items that are built to a Custom Specification
- Items specifically purchased for the buyer that are not a normal stocked line.
- Items that have been altered at request or need to buyer.
Products not returnable: Custom built product and specifically ordered items will not be accepted for credit unless faulty or damaged at time of delivery or wrong product delivered by Aline. Photos are required of damage and a phone call to Aline on the day of arrival is mandatory, should this be is the case.
CANCELLATION: An order that has been accepted in whole or in part by the Seller cannot be cancelled by the Buyer without obtaining the prior written approval of the Seller, which it may refuse in its absolute discretion. The Buyer agrees to indemnify Seller against all loss arising out of the order or any part of the order being cancelled by the Buyer including cartage, bank charges and other incidental expenses. Where Seller agrees to accept goods for return a re-stocking charge of 25% of the price of goods returned must be paid by the Buyer.
Aline Group Australasia reserves the right: Aline may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange, refund, or repair where the item is fault because of misuse or neglect. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
Proof of Purchase Returns, refunds, exchanges, or repair requests must be accompanied by any one of the following proofs of purchase documents:
- Merchant receipt (conditions apply)
- Online Tax Invoice (order confirmations will not be accepted)
- Online proof of purchase when calling customer service PUMPS2U, also includes Shopify and Paypal statements.
